United Imaging Healthcare - Latin America
7 months ago
Customer Service Engineer
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Company information
- Company
- United Imaging Healthcare - Latin America
- Location
- Brasil, Sudeste, Estado de São Paulo, São Paulo Brazil
- Posted
- 7 months ago
Job description
Job Responsibilities:
- Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
- Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
- Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
- Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
- Other tasks assigned by supervisors.
Qualification Requirements:
- Technical associate’s degree or above;
- Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET/RT, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
- Have the ability to find and troubleshoot faults in the field;
- Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
- A flexible approach to work, travel and unsociable hours;
- Valid driving license and good driving record.
Key Competences:
- System installation
- System configuration and debugging
- Troubleshooting
- Replacement of spare parts
- On-site training
Required skills
- microsoft office
- customer satisfaction
- maintenance
- installation
- communication skills
- troubleshooting
- support
- driving license
- it skills
- technical assistance
- ct
- fault finding
- updates
- contractual obligations
- mr
- service training
- coordination skills
- rt
- pet
- customer-oriented service
- dr
- networking infrastructure
- team cooperation
- customer service engineer
- uih diagnostic imaging equipment
- customer care center
- technical associate’s degree
- diagnostic imaging equipment
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