Customer Service

In this varied role as a customer service employee in Roeselare, you are the first point of contact for customers via telephone, email, and chat. You handle diverse inquiries, notifications, and complaints, always ensuring correct and professional follow-up.

Not a classic call center environment: you analyze situations, look up information internally, and coordinate with different departments to reach the right solution.

Your responsibilities:

• Answering and following up on customer inquiries via various channels
• Analyzing more complex cases and coordinating with internal departments
• Correctly registering actions, results, and customer information in the ERP system
• Following up on cases from A to Z so that every customer receives a qualitative answer
• Acting as a point of contact for the digital customer platform/app
• Positively influencing customer experiences by working solution-oriented

Who are we looking for as a customer service employee?

• You have a graduate or bachelor's degree level supplemented with experience in a similar role
• You communicate fluently and professionally in Dutch, both orally and in writing. Communication in French does not scare you
• You work accurately and are administratively strong
• You dare to approach colleagues internally to gather information and take ownership of your cases
• You remain correct and professional, even in challenging customer conversations. You think in solutions, not in problems

What do we have in store for our customer service colleague?

• A varied role with responsibility and autonomy
• A gross salary based on your experience
• A stable work environment with a collegial atmosphere
• Full-time or 4/5th position possible (Wednesday and Thursday fixed working days)
• Team building and sports activities
• 30 days of leave to be scheduled freely
• Meal vouchers of 7 euros

Curious to learn more? Apply quickly and we will contact you.

Our client is a leading family company active in the waste and recycling sector in Belgium and Northern France. Through professional guidance, they relieve their customers of A to Z. Colleagues work together in teams and help each other wherever possible.