Customer Service Consultant

About GreedyGame

GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.

Read more about us: Pubscale & Offerwall

Role Overview

As a Customer Service Consultant, you’ll act as the first line of support. You’ll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.This is an immediate requirement contract role for 3 month may be extend looking as performance ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.

Responsiblities:

• Manage daily inbound customer tickets via email and chat, resolving queries related to integration and ad setup on high volume tickets.
• Assist in onboarding new clients, guiding them through setup and ensuring a seamless experience.
• Monitor and track client KPIs, proactively identifying areas for improvement and adoption.
• Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via Zoho CRM.
• Maintain and update internal knowledge bases, FAQs, and customer education content.
• Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction.

Skill Required:

• 2-5 years of experience in client support, onboarding, or customer success (internships count!).
• Excellent written and verbal communication skills.
• Familiarity with CRM systems (Zoho CRM preferred) is a plus.
• Preffered someone with B2C experience.