Customer Service & Collections Agent (SBCX)

Daimler Truck, a leading and pioneering global group in the automotive industry with over 120 years of history and presence in more than 200 countries. In Mexico, it has the divisions of: Daimler Truck, Daimler Truck Buses, and Daimler Truck Financial Services.

In our people, we can reflect our corporate values:

Passion, Respect, Integrity, and Discipline, and we are looking for highly committed individuals to join the group in an environment of diversity and constant challenges.

Do you have experience in customer service over the phone and enjoy negotiating solutions that truly help people? This opportunity is for you.

In our team, we are looking for someone customer-oriented, with communication skills and a results-driven approach, to manage accounts and provide agile solutions in a dynamic environment.

What will you do in this role?

• Handle customer calls (small businesses in the USA) by providing agile, empathetic, and efficient service
• Manage early delinquency accounts (0-30 days)
• Make outbound calls to understand the customer's situation and negotiate payment solutions
• Follow up on accounts and propose alternatives to regularize debts
• Locate customers using authorized tools (skip tracing)
• Act as a liaison between the customer and internal areas to resolve cases
• Build trusting relationships through a consultative approach

At Daimler Truck, we are united by the same purpose: 'To work for those who keep the world moving.' This motivates us to pursue our common goal: to lead sustainable transportation. However, our impact as a global transportation company depends entirely on the impact of each person at Daimler Truck. That's why we ensure our people are empowered and capable of showing their full potential.

We foster a work environment where everyone feels valued, respected, and heard. We value the individual strengths of our people, as these lead to the best team performance and, with it, the success of our company.

You can be your true self at Daimler Truck. Inclusion and equal opportunities are important to our organization. We welcome applications from people of all cultures, generations, physical appearances, life stages, sexual orientations, gender identities or expressions, people with disabilities, and people from any other underrepresented groups.

What we are looking for in you

• Advanced English (C1–C2 indispensable)
• +1 year of experience in telephone customer service (ideally in collections)
• Negotiation and persuasion skills
• Excellent communication and active listening
• Excel proficiency (basic-intermediate)

Key Competencies

• Customer focus
• Open communication
• Adaptability
• Teamwork
• Conflict management
• Resilience and integrity

Why may this interest you?

• International interaction with customers in the USA
• Development in collections and specialized customer service
• Teamwork with global leaders and trainers
• Dynamic role with high impact on the customer experience

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