Customer Service Broker (Home & Auto Insurance)

Join Our Dynamic Broker Service Team – Elevate Customer Experiences as an Insurance Broker!

Are you passionate about customer service and problem-solving? Do you thrive in a fast-paced environment where your expertise makes a real difference?

As a licensed Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Assistant Manager, Broker Service, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and positive.

Why You’ll Love This Role

Engage & Assist: Answer coverage inquiries, process policy changes, and ensure our members receive personalized, professional service every step of the way.

Resolve Challenges with Confidence: Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions that leave a lasting positive impression.

Be the Reason Members Stay & Grow: Build trust and connections by providing valuable insights into our insurance products and services, helping members make informed coverage decisions while identifying opportunities for growth.

Leverage Your Broker Expertise: Apply underwriting standards, assess risk, and ensure policies align with binding requirements - all while maintaining compliance with industry regulations.

Keep Things Organized: Process rewrites, maintain accurate records, and ensure all insurance transactions are efficiently documented and up to date.

Stay Informed: Work in a supportive, learning-focused environment where you'll collaborate with management, flag key issues, and stay ahead of industry developments.

This is more than just a job, it’s a chance to be part of a service-driven team that values expertise, problem-solving, and member satisfaction. If you're ready to bring enthusiasm, broker knowledge, and a customer-first mindset to a role that keeps you engaged every day, we'd love to hear from you!