Customer Service & Order Management / Special Production (m/f/d)

This is Your Area of Responsibility

You ensure that patient-specific special productions reliably find their way from inquiry to delivery. You coordinate sales, production, and production planning, keep an eye on deadlines and orders, and ensure that all information is in the right place at the right time.

• Coordination of the complete process for patient-specific special productions: Responding to inquiries, taking over and processing order data in our ERP system, as well as creating case-specific documents, price calculations, and generating quotes
• Order Management: Processing and tracking customer orders from inquiry to delivery, including invoicing and processing returns
• Interface Coordination: Steering and coordination between sales, production, and production planning to ensure a smooth flow of information
• Planning and Processes: Deadline and capacity planning (coordination of delivery dates, management and monitoring of lead times), tracking order progress, as well as proactive customer information and initiation of appropriate measures in case of deviations/ad hoc problems
• Close collaboration with sales partners nationally and internationally, with technical staff, cross-departmental communication within the company, as well as support with operational matters

What You Bring

• Education and Professional Experience
  • Completed commercial apprenticeship and at least 5 years of professional experience in order management, administrative support, or in an organizational role with a commercial background
• Expertise
  • Very good knowledge of MS Office programs and experience using ERP systems
• Work Style & Motivation
  • Structured, results-oriented, and team-oriented work style, ability to maintain an overview in dynamic situations
  • Very good and confident communication in German and English, preferably with additional language skills, as well as very good communication and service-oriented skills, high level of initiative, commitment, and responsibility
  • Independent structured work, overview even with complex orders, confident and customer-oriented demeanor

Our job advertisement provides insight into the requirements of the position. If you don't meet all the requirements, that's okay. For us, you count as a person and your motivation.

What You Can Expect From Us

• Industry of the Future: You will receive a permanent employment contract in medical technology
• Teamwork: Together for patient well-being!
• Onboarding: You will start with intensive and structured training by experienced team members and through our events BE Link and Hey LINK
• Work-Life Balance: 37.5 hours per week | 30 days of vacation | Time account | Mobile working
• Future? Secured!: We collectively ensure your future, e.g., with a company pension plan including employer contributions
• Corporate Benefits: Take advantage of numerous employee discounts with various cooperation partners
• Mobility: 25% subsidy for the Deutschlandticket | free parking | covered bicycle parking | Bike leasing
• Relocation Stress?: Not with us – upon agreement, we are happy to cover your relocation costs with a tax-free relocation allowance up to €964
• Compensation: Holiday and Christmas bonus | Referral bonus for newly recruited employees
• Movement: Company sports programs | joint sports events

If you feel addressed by this position and are ready to become part of our dedicated team, we look forward to getting to know you.

WALDEMAR LINK GmbH & Co. KG
Human Resources
David Bahner

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