Customer Service & Order Control / Custom Manufacturing (m/f/d)

This is your area of responsibility

You ensure that patient-specific custom manufacturing reliably finds its way from inquiry to delivery. You coordinate sales, production, and production planning, keep an eye on deadlines and orders, and ensure that all information is in the right place at the right time.

• Coordination of the complete process for patient-specific custom manufacturing: Responding to inquiries, taking over and processing order data in our ERP system, additionally creating case-specific documents, price calculations, and offer preparation
• Order control: Processing and tracking customer orders from inquiry to delivery, including invoicing and returns processing
• Interface coordination: Controlling and coordinating between sales, production, and production planning to ensure a smooth flow of information
• Planning and processes: Deadline and capacity planning (coordinating delivery dates, controlling and monitoring delivery times), tracking order progress, and proactive customer information and initiation of suitable measures in case of deviations/ad hoc problems
• Close cooperation with sales partners nationally and internationally, with technical staff, cross-departmental communication within the company, and support with operational matters

This is what you bring

• Education and professional experience
  • Completed commercial apprenticeship and at least 5 years of professional experience in order management, administrative work, or in an organizational role with a commercial background
• Expertise
  • Very good knowledge of MS Office programs and experience with ERP systems
• Work style & Motivation
  • Structured, results-oriented, and team-oriented work style, ability to maintain an overview in dynamic situations
  • Very good and confident communication in German and English, additional language skills are welcome, as well as very good communication and service-oriented skills, high degree of initiative, commitment, and responsibility
  • Independent structured work, overview even with complex orders, confident and customer-oriented demeanor

Our job advertisement gives you an insight into the requirements of the position. If you don't meet all the requirements, no problem. For us, you count as a person and your motivation.

What you can expect from us

• Future industry: You will receive a permanent employment contract in medical technology
• Togetherness: Together for patient well-being!
• Onboarding: You will start with intensive and structured training by experienced team members and through our events BE Link and Hey LINK
• Work-Life-Balance: 37.5 hours per week | 30 days of vacation | Time account | Mobile working
• Future? Secured!: We ensure your future together, e.g., with a company pension plan including employer contributions
• Corporate Benefits: Use numerous employee discounts with many cooperation partners
• Mobility: 25% subsidy for the Deutschlandticket | free parking | covered bicycle parking | Bike leasing
• Moving stress?: Not with us - upon agreement, we will gladly cover the costs of your move with a tax-free moving allowance of up to €964
• Remuneration: Vacation and Christmas bonus | Referral bonus for newly recruited employees
• Movement: Company sports programs | joint sports events

If you feel addressed by this position and are ready to become part of our dedicated team, we look forward to getting to know you.

WALDEMAR LINK GmbH & Co. KG
Human Resources
David Bahner

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