ADI Global Distribution
1 week ago
Customer Service Associate II
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Company information
- Company
- ADI Global Distribution
- Location
- México, Querétaro Mexico
- Posted
- 1 week ago
Job description
Description
Serve as the primary customer contact for ADI website related issues. You will respond to customer inquiries via phone, chats and emails about website functionality, order inquiries, order changes and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will help ADI be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer
JOB DUTIES:
- Respond to a mix of customer inquiries through different channels
- Identify and work with digital team to resolve website related problems.
- Maintain accurate customer records and document all interaction in a CRM system
- Guide customers on best practices for website management.
- Collaborate with other teams such as sales and account management, to resolve customer issues.
- Order Processing
YOU MUST HAVE:
- Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication
- 1 year in a similar Customer service position.
- Microsoft Excel knowledge
- Ability to analyze issues, identify causes and implement solutions.
WE VALUE:
- An ability to learn quickly
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction
WHAT'S IN IT FOR YOU:
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a global, innovative company shaping the future in its industry.
Required skills
- customer service
- teamwork
- attention to detail
- logistics
- training
- mentoring
- analysis
- manufacturing
- communication skills
- problem solving
- crm
- account management
- customer care
- english language
- professional growth
- technical support
- order processing
- microsoft excel
- returns
- business acumen
- discrepancies
- solution implementation
- customer needs
- administrative duties
- change orders
- innovative company
- rma
- product managers
- problem identification
- expediting orders
- employee well-being
- bias for action
- skill development
- website management
- learning agility
- order status
- order entry
- cutting-edge tools
- global company
- sales managers
- service improvement
- digital team
- challenging projects
- order inquiries
- website issues
- limited direction
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