Customer Service Assistant

Summary The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding to customer inquiries and resolving issues in a timely and professional manner. They also maintain accurate records of customer interactions and provide feedback to improve customer service. The ideal candidate will have excellent communication and interpersonal skills, be able to work in a fast-paced environment, and be able to lift and move luggage as needed. They will also be able to work in a team environment and be flexible with regards to scheduling and working hours. The role is a great opportunity for someone who is passionate about providing excellent customer service and is looking for a challenging and rewarding role.