Customer Service Agent

Job Title: Customer Service Agent Department: Customer Service Reports To: Customer Service Manager Job Type: Part-Time Compensation: $21.00 per hour Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help us build strong relationships with our customers. Key Responsibilities: • Respond to customer inquiries via phone, email, or chat • Resolve customer complaints and issues in a timely and professional manner • Provide accurate and helpful information to customers about our products and services • Offer solutions and alternatives to meet customer needs • Maintain accurate records of customer interactions and resolutions • Collaborate with internal teams to resolve complex customer issues • Stay up-to-date on product knowledge, industry trends, and company policies to provide the best possible service. Your commitment to customer satisfaction will help us build strong relationships with our customers.