Customer Service Agent (m/w/d)

We are looking:

We're not just looking for a Customer Service Agent, but someone who is passionate about customer service and has the skills to take on more responsibility. Whether you're an experienced customer service professional or a newcomer to the field - title is flexible. We're interested in what drives you.

In our Operations & Customer Solutions department, we ensure that the curabox care reaches people who need it reliably. To do this, we are looking for people who master classical customer service and have a desire to take on responsibility for their own specialized topic.

What you can expect:

• Kurz gesagt: You connect classical customer service with professional responsibility and genuine design space.
• You work closely with the customer and continuously develop your topic further.
• You ensure quality and actively support the team in improving.
• You bring the customer service perspective deliberately into cross-sectional coordination, for example at the interface to digital product and process development.
• You make requirements from everyday work visible, design solutions with, optimize processes, and drive improvements forward.
• You are responsible for knowledge transfer to your topic, prepare processes and instructions structuredly, and maintain our knowledge database so that knowledge is effectively used in the team.

What you bring:

• Multiple years of commercial experience
• A structured, reliable work style and the claim not only to get things done, but to understand connections and improve things sustainably
• Pleasure in taking on responsibility for a specialized topic, sharing knowledge, and actively contributing to the further development of our customer service
• Very good German language skills and the ability to formulate facts clearly and understandably
• Team spirit, friendliness, and a pragmatic "I'll get it done" attitude
• Safe handling of PCs and common tools like Outlook and Word; experience with a CRM system (e.g. Salesforce) is a plus

What we offer:

• A good start: Structured onboarding and collegial support
• Meaningful work: You work on a socially relevant topic
• Flexible working hours and hybrid working
• Attractive location: Central office in the Hamburg HafenCity with good connections and a genuine well-being factor.
• Mobil & sustainable travel: We cover the Germany ticket and offer bike leasing through JobRad.
• Health & Well-being: Subsidies for fitness and massages as well as regular offers like yoga or other health formats.
• Team & Culture: A valuing togetherness, short distances, direct exchange, and shared moments - from breakfast to afterwork.
• Extras: Occupational pension plan, corporate benefits, and further offers that support you in your daily life.

Still open questions?

Then please feel free to contact us by phone or email at

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