Customer Service Agent for Malta office

About the Role

Are you a people person with a passion for helping others? Do you speak fluent English and have excellent communication skills? Join our dynamic and multicultural team in beautiful Malta as a Customer Service Agent!

We're looking for a friendly, proactive, and detail-oriented individual to provide top-tier support to our customers. You'll be the first point of contact, helping resolve queries efficiently while delivering an outstanding service experience.

What You'll Do

• Handle incoming queries from English-speaking customers via phone, email, and live chat.
• Provide clear, accurate, and friendly support on product/service issues.
• Guide customers through troubleshooting steps or processes.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to escalate and resolve issues.
• Continuously work on improving customer satisfaction.

What You Bring

• Fluency in English (C1 or higher) and strong communication skills.
• Experience in a customer support or contact center role is a plus (but not a must!).
• Tech-savviness and comfort with online tools and systems.
• A problem-solving mindset and a positive attitude.
• Willingness to relocate to Malta or already based here.

What We Offer

• Competitive salary and performance-based bonuses.
• Relocation support (if applicable).
• Flexible working options (hybrid or remote, depending on the role).
• Paid training and growth opportunities.
• Health insurance and wellness programs.
• Friendly, international team and modern work environment.
• Work-life balance and sunny island life in Malta