Customer Service Agent - dentolo (all genders)

To further advance digital health protection and enable even more people to access meaningful preventative care, we are further expanding our customer service team for our product dentolo (brand for supplementary dental insurance). Therefore, we are looking for an empathic Customer Service Agent (all genders) with a weekly working time (Monday to Friday) of (exclusively) 40 hours, starting immediately. Ideally, your place of residence should be in the Berlin/Brandenburg area - if this is not the case, you are still very welcome to apply (home office possible)!

Your role in our team

• Customer Communication: Handling inquiries via inbound and outbound telephony, email, and chat.

• Customer Support: As the first point of contact, you will assist our customers with their questions. With your product expertise, you will help existing customers answer their needs and inquiries regarding their supplementary dental insurance.

• Knowledge Management: You will support the creation and further development of our digital knowledge base.

• Process Optimization and Automation: You will make an important contribution to the improvement and optimization of our processes and the customer journey in the area of Customer Success.

Your Profile

• Experience in Customer Support: You already have experience in customer service or similar roles with customer contact.
• Organizational Talent and Teamwork: You possess organizational and communication skills. Your team spirit, combined with your flexibility, makes you a valuable asset. You not only bring openness and motivation but also show the will to actively participate in shaping a dynamic company.
• Dental knowledge is an advantage.
• Interest in Insurance Topics: You have a curiosity for the insurance sector or are willing to learn about it.
• Knowledge of MS Office: Ideally, you have expertise in MS Office applications.
• Language Proficiency in the Work Environment: You have excellent German skills (at least C1) in spoken and written form. Additionally, you possess fluent English skills.

Why getolo?

🌴 Salary & Vacation

• Attractive fixed salary
• Graduated vacation days, starting at 28 days (max. 30 days). Days off on December 24th and 31st.

🧑‍💻 Mobility & Flexibility

• You have the choice between a free Swapfiets bicycle or a BVG or Deutschlandticket subsidized by us.
• Work hybrid - from your home office or in our office in Berlin-Mitte.
• Work up to 60 days abroad within the EU.

🧘 Health

• Use of free coaching sessions with nilo.health, our tool for mental health.
• Test our products yourself! Choose between dentolo, petolo, or vitolo.

📚 Further Development

• Training budget starting at €750 annually.
• Regular (360-degree) feedback.

🌍 Based in Berlin, with an international mindset

• We communicate, collaborate, and celebrate in English to ensure everyone is included.
• Our diverse team comes from 43 different countries.

🧬 Values

• Our values are not buzzwords but actions that are part of our individual and collective DNA:
• #fast: We simplify things, act with urgency, and focus on results.
• #brave: We make bold decisions, question the status quo, and act with conviction.
• #accountable: We deliver results from start to finish, reduce dependencies, and stand by our decisions.
• #caring: We treat each other with respect, build trust, and create an environment where everyone can exceed themselves.

🙌 Team Spirit

• Legendary summer and winter parties.
• Regular team events.
• Employee discounts through Corporate Benefits.
• Two volunteer days per calendar year.
• Pet-friendly office.

Sounds like a perfect position for you?

We look forward to receiving your application and getting to know you!

About getolo

Founded in 2015, getolo GmbH is an innovative and multiple award-winning InsurTech that offers holistic supplementary insurance in the areas of supplementary dental, pet health and liability, and supplementary health insurance. Under the brands dentolo, petolo, and vitolo, we serve over 265,000 customers in Germany and offer digital and uncomplicated protection that seamlessly integrates into our customers' everyday lives.
We believe: Prevention is always better than cure, which is why we focus on prevention, customer-centric service, and financial security to protect customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts, we always keep an eye on current developments to offer practical solutions for current problems.
The getolo corporate culture is based on collaboration, innovation, and speed – always with a clear focus on the needs of our customers. With a team of around 300 employees, getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.

getolo is an employer that promotes equal opportunities and diversity. We strive to create a friendly, safe, and welcoming environment for all getolians, regardless of ethnic origin, gender, gender identity and expression, sexual orientation, disabilities and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof).

In your application, we focus solely on your experience and motivation. You decide for yourself what additional information you wish to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.

Contact:

getolo Recruiting Team