Customer Service Advisor

Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Advisor role. We're looking for someone who is passionate about delivering exceptional customer experiences and has the ability to work in a fast-paced environment. As a Customer Service Advisor, you will be responsible for providing outstanding service to our customers through phone, email, and chat. You'll need to be able to handle multiple conversations at once, prioritize tasks effectively, and maintain a positive attitude even when faced with challenging situations. If you're someone who is motivated by helping others and enjoys working in a team environment, then this could be the perfect role for you.