EnableSA Ltd
10 months ago
Customer Service Administrator
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Company information
- Company
- EnableSA Ltd
- Location
- South Africa, Eastern Cape, Nelson Mandela Bay, Port Elizabeth South Africa
- Posted
- 10 months ago
Job description
· Captures and maintains accurate client information on the company system
· Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
· Extracts service data from the system for the sales teams for sales and services purposes.
· Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
· Accurately files client contracts and related information on an ongoing basis.
· Conduct telesales activities for clients.
· Assist the Branch Manager with quotations and client queries.
Requirements
· Grade 12
· Certificate / Diploma in Customer Service Management /Customer Relationship Marketing / Sales / Marketing Management
· At least 2-3 years solid experience in a customer service, preferably gained in a sales support role
· Telesales experience preferred
· Must have experience with capturing orders onto a database system
· Excellent command of the English language
· Strong Excel skills
Required skills
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