Junior Customer Support Specialist

The Lifescience division of Adecco Italia S.p.A, is seeking a Junior Customer Support Specialist for a biotech company operating in the field of in vitro diagnostics. We are looking for a resource to be inserted within the Marketing & Customer Support team, with the task of providing technical-scientific assistance to customers on the use of diagnostic solutions. Main responsibilities * Provision of training and training activities at clients nationwide * Supply of technical support and troubleshooting services to customers * Coordination of customer feedback and complaints, ensuring timely resolution and follow-up * Collaboration with internal teams (Marketing & Customer Support) for the development of marketing materials and campaigns * Participation in the analysis and evaluation of customer satisfaction surveys. Requirements * Bachelor's degree in a scientific field or equivalent experience * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Proficiency in MS Office applications * Familiarity with CRM systems (e.g. Salesforce) * Excellent problem-solving skills * Ability to learn quickly and adapt to new situations * Fluency in Italian language (spoken and written). Benefits * Opportunity to work in a dynamic and innovative environment * Professional growth and development opportunities * Competitive salary and benefits package. If you are interested in this opportunity, please send your CV and a cover letter to [insert contact information].