Customer Relationship Manager

Customer Relationship Manager

Embark on an extraordinary journey with our client, a leading force in the global transport market, revolutionising the industry with cutting-edge clean energy EV and hydrogen cell technology.

Customer experience is at the heart of everything they do, and in the pivotal role of Customer Relationship Manager, you will play a key part in shaping that experience.

In this role, you will manage customer complaints and feedback, ensuring swift resolutions while analysing trends to drive continuous improvement.

Your efforts will not only enhance customer satisfaction, but also strengthen their reputation as a customer-centric organisation!

Benefits

• Being part of a 100% New Zealand owned company
• Ongoing training and development
• Collaborative, innovative, and engaging culture
• Parking on site  

The Detail

• Manage and respond to customer communications across multiple channels
• Conduct inquiries and analyse customer complaints
• Liaise with dealerships, sales, and service management
• Develop and maintain relationships with customers
• Act as a primary contact for customer queries and complaints
• Monitor key performance indicators related to customer satisfaction
• Promote best practices in customer complaint management
• Gather and analyse customer feedback
• Drive a positive complaints culture internally to ensure complaints are welcomed and encouraged
• Train internal teams on complaint handling and support career development of the customer service team
• Handle tribunal queries

About You

• Experience handling and analysing complaints
• Strong attention to detail and accuracy in data entry and record-keeping
• Ability to implement and drive processes
• Ability to act with sensitivity and remain objective and impartial
• Solutions-driven with the ability to multitask and meet deadlines
• Methodical and able to remain calm under pressure
• Very strong telephone, written and general communication skills
• Negotiation skills

If you feel that you have the skillset and personality for this role, please apply now with a relevant cover letter and CV outlining why you are the perfect candidate!

If you would like any further information about the role, please contact Matt at Muster on 09 394 7444.