Customer Relationship Management Manager

Now Hiring: Customer Relationship Manager (CRM) & MIS Executive – Only Candidates from Real Estate Background Will Be Considered Company: SPACENEST Real Estate Advisory Private Limited - Mandate firm (On-site) Location: Vasai & Virar (On-site) Experience: 3 Years We are looking for a dynamic and results-driven Customer Relationship Manager (CRM) with strong experience in post-sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector. Key responsibilities include: • Developing and implementing CRM strategies to drive business growth and improve customer satisfaction • Building and maintaining relationships with key stakeholders, including customers, partners, and internal teams • Collaborating with cross-functional teams to identify and prioritize opportunities for process improvements and cost savings • Analyzing sales data and market trends to inform strategic decisions and optimize sales performance • Providing exceptional customer service and ensuring timely resolution of customer complaints • Managing and reporting on key performance indicators (KPIs) to measure CRM effectiveness • Staying up-to-date with industry developments, best practices, and regulatory requirements to ensure compliance and competitiveness • Developing and maintaining relationships with key stakeholders, including customers, partners, and internal teams • Collaborating with cross-functional teams to identify and prioritize opportunities for process improvements and cost savings • Analyzing sales data and market trends to inform strategic decisions and optimize sales performance • Providing exceptional customer service and ensuring timely resolution of customer complaints • Managing and reporting on key performance indicators (KPIs) to measure CRM effectiveness • Staying up-to-date with industry developments, best practices, and regulatory requirements to ensure compliance and competitiveness