Customer Relationship Management Manager

Job Title: Relationship Manager Department: Customer Experience Location: Noida/Gurugram Industry: Real Estate Employment Type: Full-time Key Responsibility Areas (KRA): (A) Email Oversight and Customer Handling: Monitor daily email activity and ensure timely responses. Handle walk-in customers with a focus on resolution and satisfaction. (B)New Bookings and Documentation: Scrutinize new bookings and ensure proper welcome calls. Oversee the issuance of allotment letters, BBA registration, and technical documentation. Ensure compliance with company policies and procedures. (C)Customer Retention and Escalation: Identify and address customer concerns in a timely manner. Escalate issues to senior management as required. (D)Process Improvement: Continuously monitor and improve processes for enhanced customer experience. Analyze data and metrics to identify areas of improvement. Implement changes and track results.