Customer Relations Executive

Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services. Here's What You'll Do Day to Day: Attend to customer enquiries on courses, course contents, and types of funding. Filter sales enquires to remove any irrelevant or duplicate information. Ensure that all customer interactions are documented accurately and in a timely manner. Provide excellent customer service by responding promptly to customer inquiries and resolving any issues that may arise. Identify and escalate any potential issues or concerns to the relevant stakeholders. Analyze data to identify trends and areas for improvement. Develop and maintain a comprehensive understanding of our products and services. Collaborate with other departments to ensure seamless delivery of our services. Develop and maintain a comprehensive understanding of our products and services. Collaborate with other departments to ensure seamless delivery of our services.