Customer Quality Specialist

LHH For a multinational metalworking company client, we are currently looking for a Customer Quality Specialist. Responsibilities The figure will be responsible for managing customer returns analysis through the 8D system, within the times and according to the procedures defined by the Company and requested by the client. It must support internal entities in a proactive manner for product and process improvement, related to the results acquired from the analysis of customer complaints and feedback. The role requires strong analytical skills, ability to work independently and as part of a team, excellent communication skills, both written and verbal, and proficiency in MS Office. The ideal candidate will have a degree in Industrial Engineering or equivalent, with at least 3 years of experience in quality control or similar field. Knowledge of Lean Manufacturing principles and experience with ISO 9001:2015 standards are desirable. The role offers a competitive salary, benefits package, and opportunities for professional growth and development.