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Customer Operations Specialist
Job description
Ideal Candidate
- Bachelor’s degree
- 2-3 years of experience in a similar role,
- English and French or German or Italian
- Medium to advanced Microsoft Office tools knowledge
Job Description
Order & Backlog Management
Manage customer/partner backlog to ensure orders are delivered within agreed SLAs and according to business needs.
Confirm processing of manual orders (where applicable) and ensure invoicing and closure in the systems.
Provide backlog analysis and summary reports to customers and account teams in a timely and accurate manner.
Claims & Requests Handling
Manage all claims, exceptions, and special requests in line with agreed procedures and policies.
Coordinate and process customer change requests, ensuring data accuracy and compliance.
E-Commerce & Catalogue Management
Act as the key contact for the Sales organization regarding customer e-catalogue and portal-related matters.
Provide B2B solution consultancy, guiding Sales teams on optimal catalogue structure and product offering.
Drive catalogue setup and maintenance in line with Sales and customer requirements, including virtual PC configuration and simplified deal setup.
Configure user access and permissions.
Deliver customized portal training for Sales and Customers.
Support & Collaboration
Work closely with Back Office teams, providing guidance and operational support.
Support ongoing strategic projects by implementing solutions, generating reports, and providing feedback.
Monitor and report on operational metrics to ensure process efficiency and service quality.
EMPLOYER'S OFFER
- Salary:
- For English Only: 4000-5000 ron net
- For English & French - 5000-6000 ron net (The salary is calculated based on the language proficiency level)
- For English & German - 5500-7000 ron net (The salary is calculated based on the language proficiency level)
- For English & Italian - 5000-5500 ron net (The salary is calculated based on the language proficiency level)
- 24 vacation days
- Medical Subscription for Medicover
- Meal tickets
- Hybrid working module (2-3 days/week at the office)
About the Company
SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade since 2017 present also in Romania.
At our Budapest-based, creative company we are using industry-standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients.
Our main activities include outsourcing, headhunting, and other HR services, along with creative application development and software operation.
Our motto is innovation, novelty, and responsibility. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients.
We are proud to have leading banks, insurance, and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
SwiconGroup completed several product development projects in the past 5 years, worth 2 million euros, proving our proactive and innovative approach.
We were granted 650.000 euros of EU support for our product development projects.
Thanks to the successful operation of our three branches, we are able to optimize our resources to the maximum extent.
Our clients do take advantage of the corporate synergies based on experiences and business deals.
Required skills
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Company information
- Company
- SWICON IT SERVICES
- Location
-
Bucuresti
Romania - Posted
- 11 months ago
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