Customer Operations Manager @ Antal

Experience in customer-facing operations and improving sales performance Understanding of call center KPIs and operational efficiency Strong people management and coaching skills Ability to work with senior stakeholders and present ideas confidently Interest in new technologies and trends, including AI Fluent English (C1) – required for reporting and international collaboration We are currently looking for an experienced Customer Operations Manager who will lead and further develop a well-established team. The ideal candidate should have experience in customer-facing operations and improving sales performance, understanding of call center KPIs and operational efficiency, strong people management and coaching skills, ability to work with senior stakeholders and present ideas confidently, interest in new technologies and trends, including AI, and fluent English (C1) – required for reporting and international collaboration.