Customer Operations Executive

About the Company Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to innovate across financial services, technology, healthcare, blockchain, and real estate. Over the last 13 years, Finvasia has served 5 million clients across 190 countries, transacting trillions of USD in value through its ecosystem of 10 global brands. OneVault, a Finvasia brand, is a modern financial institution operating under an Electronic Money Institution (EMI) license. It enables the creation and management of digital wallets, payment processing, and other financial services. As a Customer Operations Executive, you will be responsible for ensuring seamless customer experiences across all touchpoints, from onboarding to ongoing support. This includes developing and implementing effective operational processes, managing customer complaints and feedback, and collaborating with cross-functional teams to drive business growth. The ideal candidate will have 3+ years of experience in customer-facing roles, preferably in the financial services or technology sectors. Strong communication, problem-solving, and analytical skills are essential for this role.