AUTO1 Group
8 months ago
Customer Operation Specialist
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- AUTO1 Group
- Location
- België, Antwerpen (Provincie), Antwerpen, Antwerpen Belgium
- Posted
- 8 months ago
Job description
As Customer Operation Specialist, you are the first point of contact for our B2B customers. You support them in operational questions, ensure a smooth handling of their vehicles and work closely with our sales team to elevate customer satisfaction to a higher level. You are a crucial link between our customers and internal teams, and actively contribute to optimizing our processes.
- Provide first-line support to B2B customers via phone, Freshdesk, email, and chat
- Work together with the sales team to quickly and efficiently resolve customer questions
- Monitor order statuses and ensure a smooth handling
- Signalize bottlenecks and contribute to process improvements
- Report customer insights to management
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.