Customer Operations B2B - 6 Month Internship

Join the Joivy Adventure: The European Art of Living (and Working)!

Joivy is much more than a real estate platform: it is Europe's first residential ecosystem designed to support every stage of life. From meticulously designed co-living spaces to holiday rental getaways, including student accommodation and inspiring coworking spaces, we create places where you immediately feel at home.

An Innovative Ecosystem for All Needs Joivy is the strategic alliance of pioneers such as DoveVivo, Altido, Chez-Nestor, and Open. Together, we are redefining market standards:

• For our residents: Flexible offerings (shared apartments, studios, villas) for stays of all durations, driven by a seamless digital experience.

• For our partners: Premium support for property owners and investors, from asset management to real estate transformation using artificial intelligence and cutting-edge analytical tools.

The Joivy Adventure in Key Figures:

• Unique Expertise: 450 passionate talents from over 30 nationalities (average age 32).

• XXL Presence: 50 destinations across 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria).

• Global Reach: Nearly 2,000 property owners supported and over 150,000 satisfied users.

Missions

• Operational Management & Projects: Qualify interventions, order services, contact artisans, and schedule their visits (create work orders and organize the dashboard).

• Monitoring & Quality: Track intervention processing, monitor the quality of services (artisans, cleaning, inventory checks), and formalize feedback.

• Logistics & Inventory: Manage key organization via Keynest and ensure inventory tracking across our various sites (Barbusse, Louis, Chaligny, Douai).

• Support & Emergencies: Handle technical tickets in Zendesk, manage operational emergencies with external providers, and source new partners.

• Administration & Finance: Ensure tracking of operations-related billing.

Your Profile

• You demonstrate excellent organization, methodological thinking, and great rigor to successfully follow up on interventions.

• You are self-reliant, responsive, and capable of staying calm in the face of unforeseen events and field stress.

• You are perfectly comfortable with computer tools, the Microsoft suite, and data processing or reporting.

• You have very good interpersonal skills to communicate effectively with our partner providers and artisans.

• You master French both written and spoken (English is a plus).

To make your experience at Joivy France as enriching as it is stimulating, we do everything we can to offer you a privileged work environment:

• A paid internship that recognizes your commitment and real contribution to our successes.

• Join a united, motivated, and collaborative community, where mutual support is the driving force behind every challenge overcome.

• Between our memorable after-work events, our legendary Nerf gun competitions, and our friendly Tuesday breakfasts, cohesion is our priority.

• Benefit from 2 days of remote work per week (after three months of seniority) to best balance your duties and personal life.

• Meal vouchers worth €9/day (via Edenred card), and 50% coverage of your transport pass.

• Exclusive access to the essential dad jokes from our colleague Loeiz, guaranteed 100% authentic to brighten your days.

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