Customer Onboarding & Success Manager (m/f/d) 100% Remote Possible

Who we are

We are cinify – an ambitious Health Tech startup with the mission to revolutionize the BI market in healthcare. Our platform connects data from a wide variety of systems, automates workflows, and makes decision-relevant insights transparent for clinics and practices.

Alongside established structures, we are currently scaling our standard product cinify.CORE and cinifyAI in the outpatient sector. More and more practices and practice networks are joining – and that's exactly why we are now building the role that will accompany the customer from contract signing through to ongoing operations.

We are in a phase where customer care is not managed, but built. That's precisely why we are looking for someone who wants to shape things from the ground up.

Tasks

Your Mission

A customer is won twice: once in sales and once in onboarding. The second part is your role.

Your mission is to enable our customers to have a smooth and fast onboarding – from signing the contract, through connecting their systems, to the finished dashboard. You will be part of the customer journey from the very beginning: you will lead the kickoff, coordinate the technical connection with our Data Team, accompany the data validation, and ensure that the customer not only receives their dashboard but also uses it.

Your work does not end with the go-live. You will bring our customers into ongoing operations and help shape what Customer Success at cinify will look like in the future – from the first touchpoints after onboarding to a support model that scales with our growth.

Your tasks

• Kickoff and Expectation Management: You will take over new customers immediately after contract signing, conduct the kickoff, and create clarity about prerequisites, timelines, and responsibilities.
• Coordinate Technical Connection: You will manage the connection of practice systems together with our Data Team. From the installation of our ETL software to coordination with the practice's IT department or their system house.
• Your Link to the Practice: You will proactively communicate with our customers and be their central point of contact during onboarding.
• Project Management: You will keep an eye on all ongoing onboardings, keep promises and deadlines, and ensure that our customers become productive quickly.
• Develop Onboarding Further: You will help shape how customer onboarding works at cinify in the future – through standardization, automation, and the use of AI. Your experiences from projects will flow directly into better processes.
• Shape Customer Success: From the beginning, you will think about how our customers will be optimally supported even after the go-live. You will have the opportunity to help build this area at cinify.

Qualifications

This is what you bring with you:

• Experience in customer responsibility – e.g., in onboarding, implementation, customer success, account management, or project management with direct customer contact
• Ownership Mentality: You take responsibility for your customers and projects and drive topics independently to completion
• Technical Affinity: You have a good understanding of interfaces, databases, and IT infrastructure, and enjoy learning about new technical topics
• Independent, Structured Way of Working: You manage multiple customer projects in parallel and prioritize independently
• Strong communication skills and enjoyment of direct customer contact

Nice-to-have:

• Experience in the outpatient healthcare market, ideally with practice management systems
• Experience in the SaaS or software environment
• Experience in building processes and documentation

Benefits

• Central role in building our customer onboarding
• Direct collaboration with the founding team
• Early responsibility and high degree of creative freedom
• Fast learning curve at the interface of product, data, and customer
• Remote-first (nationwide), optional office in Bochum
• Short decision-making processes and pragmatic work style
• Supportive and ambitious team
• EGYM-Wellpass, USC, and Corporate Benefits
• Company pension plan with 20% employer contribution

Sounds like you?

Then send us your CV and a few short lines explaining why you want to take on this role.

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