Customer Onboarding & Engagement Specialist (Tech Tools) - Guadalajara MX

MezTal is partnering with a fast-growing U.S.-based company in the Senior Living Technology space, focused on improving the lives of older adults through innovative and immersive digital experiences. We are seeking a Customer Onboarding & Engagement Specialist who will play a key role in ensuring that new partners successfully adopt and engage with the platform. This position sits at the intersection of training, relationship building, and customer engagement. The ideal candidate is a strong communicator with excellent interpersonal skills, able to build rapport with clients and stakeholders. Key responsibilities include: • Onboarding new partners through comprehensive training sessions, ensuring they understand the platform's features and benefits. • Developing and maintaining relationships with existing partners, identifying opportunities for growth and improvement. • Collaborating with cross-functional teams to develop and implement engagement strategies that drive partner adoption and retention. • Analyzing data and metrics to track partner performance and identify areas for improvement. • Providing exceptional customer service, responding promptly to inquiries and resolving issues in a timely manner. • Staying up-to-date on the latest technology trends and platform updates, applying this knowledge to improve the overall partner experience. Requirements: • Bachelor's degree in a related field (e.g., business administration, communications). • 2+ years of experience in customer-facing roles, preferably in the technology or senior living industries. • Strong understanding of the Senior Living Technology space and its trends. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Benefits: • Competitive salary and benefits package. • Opportunity to work with a fast-growing company in the Senior Living Technology space. • Collaborative and dynamic work environment. • Professional development opportunities. • Flexible working hours and remote work options.