Customer Onboarding and Platform Support with German

• Drive onboarding and adoption of Cisco IQ, supporting customers through setup, telemetry enablement, and platform activation.
• Conduct proactive customer outreach through outbound calls, emails, and webinars to engage customers, provide onboarding guidance, and drive platform adoption.
• Schedule and facilitate customer meetings, onboarding sessions, business reviews, and product demonstrations to ensure successful customer engagement.
• Present and promote Cisco IQ capabilities, value propositions, and platform benefits to customers, helping increase product awareness and adoption.
• Resolve customer queries and onboarding challenges by collaborating with internal cross-functional teams.
• Capture customer feedback, maintain engagement records, and identify opportunities to improve customer experience and adoption outcomes.
• Monitor onboarding progress, customer health, engagement metrics, and outreach activities, providing reports and ensuring timely follow-up on open actions.

• Experience conducting outbound customer outreach calls and engagement campaigns.
• Ability to deliver product presentations, platform demonstrations, and value-based customer discussions.
• Experience influencing customer adoption through consultative communication and relationship-building techniques.
• Confidence interacting with customers at various organizational levels and driving conversations toward desired business outcomes.
• Ability to identify customer needs and align platform capabilities with customer requirements.
• Strong analytical and problem-solving capabilities
• Proficiency in CRM tools and customer management platforms
• Basic understanding of technology and networking concepts
• Ability to manage multiple priorities in a fast-paced environment
• Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)

• Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions.
• Experience in reporting, tracking, and data analysis

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to more than 227,000 on December 31, 2025, across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated Revenues: US $14.7B for 12 months ending March 2026

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers