MyoMaster
1 year ago
Customer Love Lead
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Company information
- Company
- MyoMaster
- Location
- UK, South East England, Surrey United Kingdom
- Posted
- 1 year ago
Job description
The Role: We’re looking for a proactive, empathetic and highly organised Customer Love Lead to take charge of our customer experience. This is a pivotal role at the heart of MyoMaster, ensuring our customers feel supported, heard and valued from the moment they buy – and beyond. This role sits at the heart of the business, between marketing, product and operations. Key Responsibilities: Customer Support: Respond to incoming customer enquiries via phone ensuring timely and effective resolution of all customer issues, including but not limited to: product queries, order tracking, and general customer service. This includes: Providing clear and concise information to customers, addressing their concerns and resolving their issues in a timely and professional manner. Escalating complex issues to the relevant teams, ensuring that customers receive the support they need. Maintaining accurate records of all customer interactions, including phone calls, emails and chats. Providing regular updates to customers on the status of their issues, ensuring that they are kept informed and up-to-date. Identifying and reporting trends and patterns in customer interactions, providing insights and recommendations to improve the overall customer experience. Collaborating with the marketing team to develop and implement customer engagement strategies, ensuring that our customers feel valued and supported. Working closely with the product team to identify and prioritize customer needs, ensuring that our products and services meet the evolving needs of our customers. Collaborating with the operations team to ensure that our customer service processes are efficient, effective and aligned with the overall business objectives. Benefits: Competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Opportunities for professional growth and development, including training and mentorship programs. A dynamic and supportive work environment, with a team of talented and motivated professionals. The chance to make a real difference in the lives of our customers, and to be part of a company that is dedicated to making a positive impact.
Required skills
- customer service
- marketing
- customer support
- training
- plan
- development
- mentorship
- customer experience
- operations
- environment
- trends
- benefits
- insurance
- collaboration
- health
- salary
- customers
- proactive
- impact
- product
- dynamic
- records
- time
- motivated
- growth
- work
- customer engagement
- concise
- resolution
- accurate
- empathetic
- professional
- paid
- updates
- organised
- insights
- package
- retirement
- talented
- competitive
- patterns
- recommendations
- positive
- lives
- professionals
- timely
- real
- supportive
- difference
- effective
- off
- clear
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