Customer Journey Data Analyst @ Verita HR

• Hands-on experience with data visualisation tools and dashboard development • Automation-oriented approach and Python knowledge • Practical experience with tools such as ServiceNow, Jira, GCP Looker Studio, SQL and Splunk • Strong analytical mindset with the ability to interpret data, identify trends, and solve business problems based on evidence • Good understanding of customer journey metrics, service performance indicators and operational reporting • Ability to communicate technical findings effectively to both technical and non-technical stakeholders • Experience working in a fast-paced environment and prioritizing tasks efficiently • Strong problem-solving skills and attention to detail • Familiarity with data visualization tools such as Tableau or Power BI is an asset • Knowledge of SQL and ability to write complex queries is required • Ability to work independently and collaboratively as part of a team • Experience working in HR or a related field is an asset • Bachelor's degree in Computer Science, Data Science, Statistics, Mathematics, or a related field • 2+ years of experience in data analysis or a related field