Customer Happiness Specialist (Spanish Speaking)

Patrique Mercier Recruitment FR is a leading recruitment agency that specializes in connecting talented individuals with outstanding job opportunities across Greece. We are excited to announce an opening for a Customer Happiness Specialist, a vital position that focuses on enhancing the customer experience.

• Serve as the primary liaison for customers, offering support via phone, email, and live chat.
• Ensure customer satisfaction by promptly addressing questions and resolving any issues that may arise.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Proactively identify areas for improvement in customer experience based on insights from interactions.
• Coordinate with various departments to implement solutions that foster a positive customer environment.
• Stay informed about products and services to provide knowledgeable support to customers.
• Contribute positively to team goals and uphold the agency’s commitment to customer happiness.

Requirements

• Fluency in Spanish and English, with exceptional verbal and written communication skills.
• Prior experience in customer service or a related support role is preferred.
• Ability to effectively engage with customers and build lasting relationships.
• Strong analytical skills with a dedication to problem-solving and customer satisfaction.
• Experience with CRM software and customer support systems is an advantage.
• Excellent organizational skills and attention to detail in handling customer inquiries.
• A cheerful disposition and a passion for providing outstanding customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...