Customer Experience Training Professional (SEC) M/F/D

As a Customer Experience Training Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences, aligning with strategic goals. You will report directly to our CX Training Supervisor / Manager and you'll work out of our Milan location on a Hybrid work schedule. Purpose of the Job Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects teams on products, solutions and applications. Key Responsibilities: * Design and develop training materials, including presentations, manuals, and online modules, tailored to various learning styles and audience needs. * Deliver engaging and effective training sessions, both in-person and virtually, ensuring participants grasp key concepts and apply them effectively. * Assess training effectiveness through evaluations, feedback, and performance metrics, and use insights to continuously improve training programs. * Collaborate with subject matter experts, product managers, and other stakeholders to ensure training content is accurate, up-to-date, and aligned with business objectives. * Stay informed about industry trends, best practices in training and development, and emerging technologies to enhance training effectiveness. * Maintain and update training records, ensuring compliance with relevant standards and regulations. * Manage training logistics, including scheduling, venue selection, and participant communication. * Contribute to the development of a positive and supportive learning environment, fostering collaboration and knowledge sharing. * Additional tasks as needed You Must Have: * Bachelor's degree (or equivalent) * 3+ years of experience in training or a related field, preferably in a customer experience or technical environment. * Proven ability to design and deliver effective training programs. * Strong presentation and facilitation skills, with the ability to engage diverse audiences. * Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely. * Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word). * Fluent in Italian and English. We Value: * Experience with Learning Management Systems (LMS). * Experience with instructional design principles and adult learning theories. * Ability to work independently and as part of a team. * Strong organizational and time management skills. * Experience with project management methodologies. * Ability to adapt to changing priorities and deadlines. * Knowledge of the Honeywell organization and products. What's in it for you: * Work in an international environment * Competitive Salary * Career growth opportunities