Customer Experience Specialist - Melio

The role & impact As a Customer Experience Specialist for Melio, you will be a key brand ambassador, providing essential support and guidance to small business owners, accountants, and bookkeepers. You will act as a trusted advisor, helping our customers unlock the full value of Xero’s features through proactive outreach and responsive assistance across various channels like phone, email, and live chat. Your work directly impacts the success of the small business economy by resolving queries efficiently, ensuring timely issue resolution, and fostering long-term relationships with our valued customers. This role requires a strong understanding of Xero’s product suite, including accounting, invoicing, and payment processing features.