Customer Experience & Marketing Advisor

Introduction Take a key part in shaping & delivering Metro’s customer experience & marketing Join a values-led, customer focused organisation Full-time fixed-term for 12 months | Parental leave cover | Central City location Kaunihera Taiao ki Waitaha │ About Environment Canterbury As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable future for our region. This is an exciting opportunity to join a values-led, customer-focused organisation that is committed to making a positive impact on the community. If you are passionate about delivering exceptional customer experiences and have a strong understanding of marketing principles, we would love to hear from you. Key responsibilities: • Develop and implement effective customer experience strategies that align with Metro’s overall goals and objectives. • Collaborate with cross-functional teams to deliver high-quality customer experiences that meet the needs of our customers. • Analyze customer feedback and data to identify trends and areas for improvement, and develop targeted marketing campaigns to drive engagement and conversion. • Stay up-to-date with industry trends and best practices in customer experience and marketing, and apply this knowledge to continuously improve our strategies and tactics. • Develop strong relationships with stakeholders, including customers, colleagues, and partners, to build trust and credibility. • Provide exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently and effectively. • Work collaboratively as part of a high-performing team to achieve shared goals and objectives. • Contribute to the development of marketing campaigns that drive engagement and conversion, and support the growth of our customer base. • Develop and maintain strong relationships with key stakeholders, including customers, colleagues, and partners. • Provide exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently and effectively. This is a full-time fixed-term position for 12 months, with parental leave cover available. The role is based in our Central City location. If you are passionate about delivering exceptional customer experiences and have a strong understanding of marketing principles, we would love to hear from you.