Customer Experience Manager:in | Home Office | (w/m/d)

Job Description:

• Customer Support: You accompany our customers from contract signing to the successful commissioning of their heat pump – by phone, in writing, and always personally. As a reliable point of contact, you ensure that they feel well taken care of at all times.
• Project Planning & Time Coordination: You plan and organize installation processes in close coordination with all relevant Enpal Operations Teams and ensure that all deadlines are met smoothly.
• Communication & Stakeholder Management: You are the central interface between customers, internal teams, and external partners. You ensure a smooth information flow and project development.
• Customer Satisfaction & Quality Management: You not only manage your projects but also take Ownership. You keep an overview and ensure a top-notch workflow on site – your customers thank you with satisfaction and referrals.
• Responsibility & Stress Tolerance: You work structured, independently, and solution-oriented – even under pressure. You remain friendly, patient, and stress-tolerant, even when it gets hectic sometimes.