Customer Experience Manager (technical) (m/w/d) 20-40h | remote Full-time or part-time in Stuttgart or home office

We are excited about e-mobility?

You have a desire to work in a startup in an exciting growth industry?

You know how to implement ideas and projects – but without deep hierarchies

make? You can take responsibility and you are dynamic, creative and

need the right environment for that?

Then you're in the right place.

Tasks

Your tasks with us

• You develop and implement strategies to maximize long-term customer loyalty and satisfaction

• You analyze customer data and feedback to further develop our products and services

• You develop de-escalation routines and incident management processes to efficiently resolve challenges.

• You implement a sustainable onboarding and self-service strategy to keep support costs low

• You provide support for B2B customers and hardware partners

• You develop the department according to your needs

• You are always close to market and competition analysis, always near the needs of the market and customers.

Qualification

What you bring with you

• A completed degree in communication, business administration or a comparable technical field.

• At least 3-5 years of experience in customer management, support or a similar position in the SaaS industry.

• Excellent communication skills, creativity and an analytical mindset.

• Good understanding of technical connections ideally also from software development.

• Strong analytical skills and problem-solving abilities

• Experience with CRM systems and customer data analysis

• The ability to work independently and result-oriented, combined with team spirit.

Benefits

This is what we offer you

Flexibility: Remote work and flexible working hours (20-40h).

Impact: A central role in a company that shapes the future of e-mobility.

Perspective: Opportunities for further development and self-responsible work in a dynamic environment.

Remuneration: A competitive annual salary + additional benefits, depending on your experience and qualifications.

Team: You will work directly with the management team together and report to the CEO.

And we start

In the first weeks you'll learn about our product, target groups and the world of electromobility.

You take over step-by-step responsibility for onboarding, support and technical documentation.

Your goal: Together with us to create a fantastic customer experience and be the essential motor of our growth

We've sparked your interest? Then write us a few lines about yourself and your previous path, why you're just right for us and why we should get to know each other.

We look forward to you!

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