Boardroom Appointments
1 year ago
Customer Experience Manager
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Company information
- Company
- Boardroom Appointments
- Location
- South Africa, Western Cape, Cape Town Region, Cape Town City Centre South Africa
- Posted
- 1 year ago
Job description
Customer Experience Manager (CX/UX) Job Objectives Omnichannel Strategy Development Assist in the design and implementation of the omnichannel strategy aligned with business goals and customer expectations. Integrate digital and physical customer touchpoints, including e-commerce, mobile app, in-store services, and customer support. Collaborate with stakeholders across teams (e.g., IT, Marketing, Operations) to align priorities and deliver unified experiences. Customer Journey Mapping & Optimiz…
Required skills
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