Customer Experience Manager

About Bennie Bennie (www.bennie.com) is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need. Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs. Bennie’s team members use the platform and its data to supplement their market knowledge and bring innovative solutions to Bennie’s customers. Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S. Core Values at Bennie As an organization, we value our team members who are Optimistic, Accountable, Thoughtful, and Healthy. We believe these values, known as our O.A.T.H., are essential for our collective success. The ideal candidate for this role will embody these values by: Maintaining a positive attitude throughout our journey of building our company. Being responsible for the quality of their work and for meeting their goals. Respecting our differences and looking out for one another. Believing in living complete lives that balance our work and personal time. About the Role: The ideal candidate for this role will be a Customer Experience Manager who embodies the O.A.T.H. values by: Developing and implementing strategies to improve customer satisfaction, retention, and loyalty. Collaborating with cross-functional teams to identify and prioritize initiatives that drive business results. Providing exceptional customer service through proactive communication, empathy, and problem-solving. Building strong relationships with customers, partners, and internal stakeholders. Analyzing data and metrics to measure the effectiveness of programs and make data-driven decisions. Staying up-to-date on industry trends and best practices to continuously improve processes and services. The ideal candidate will have a Bachelor’s degree in Business Administration, Marketing, or a related field, and at least 3-5 years of experience in customer-facing roles. We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of the importance of building strong relationships with customers.