Customer Experience & Insights Manager

As a Customer Experience & Insights Manager at SPH Media, you will analyse behavioural and feedback data, evaluate the full customer journey, identify opportunities and friction points across key touchpoints, and translate insights into actionable recommendations that shape marketing, product, content and technology decisions. In addition, Customer Experience & Insights Manager will collaborate with different teams in the organisation to ensure a shared and consistent understanding of customer needs, preferences and pain points. This role requires strong analytical skills, ability to work with complex data sets, excellent communication and collaboration skills, and a deep understanding of customer-centric approach. The ideal candidate should have experience in customer insights, market research or related field, and be able to demonstrate the impact of their previous work on business outcomes.