Customer Experience (M/F)

Installation, training and support of checkout solutions

Do you enjoy customer contact, new technologies, and concrete solutions? Join SAS ARCHIMAX to support restaurateurs and merchants in mastering their digital tools.

Your mission: to offer a quality customer experience, from equipment installation to daily use.

Who are we?

SAS ARCHIMAX specializes in the installation and maintenance of cash register systems, digital equipment, and networks, particularly around the RESTOMAX software.

We help professionals in the restaurant and retail sectors simplify their daily lives and digitize their activities. To support our development, we are looking for someone who combines a sense of service, technical curiosity, and a desire to share knowledge.

Your missions

After internal training on our solutions, you will intervene on-site and remotely, with the support of experienced technicians.

Accompany and train our clients

• Guide clients in discovering and mastering their solutions.
• Train them on the use of RESTOMAX with clear explanations, adapted to their needs.
• Answer their questions and help them use their equipment with confidence and autonomy.

Install and configure solutions

• Install and configure cash register systems and digital tools.
• Commission touch screen cash registers, ticket printers, tablets, kitchen displays, and payment terminals.
• Configure connections and networks: WiFi, routers, and IP.

Provide effective and reassuring support

• Listen to users to understand the difficulties encountered.
• Diagnose and resolve hardware, software, and network incidents.
• Explain the solutions provided and verify the proper functioning of the equipment with the client.

Your profile

You have initial experience in IT and wish to put your skills to use for users. Junior profiles with initial experience are welcome.

You have basic knowledge of Windows and Android environments, WiFi and IP networks, as well as computer hardware and its peripherals.

Beyond technical skills, you enjoy helping, listening, and explaining simply. You are methodical, curious, and remain calm when faced with a problem.

Experience with checkout solutions, the restaurant, or hotel industry would be an asset.

A driver's license (Permis B) is mandatory for regular travel to our clients' premises.

The position's conditions

Contract: Permanent (CDI).

Remuneration: €26,000 to €30,000 gross per year, depending on profile.

Location: Serris (77700), with a possibility of relocation to Paris and the inner suburbs.

Travel: regular interventions at clients' sites, with a company car.

Desired schedule: Tuesday to Saturday.

Alternative schedule possible: Monday to Friday, with one paid on-call Saturday per month.

Why join us?

• Comprehensive internal training on our solutions.
• The support of experienced technicians to progress.
• A varied role that combines customer relations, IT, and field interventions.
• Opportunities for advancement towards roles such as experienced technician, technical manager, or deployment project manager.

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