Customer Experience Assistant - EMAOK02

Role: Customer Experience Assistant Reporting to: Customer Experience Manager Hours: 10am - 7pm (UK time) Location: Remote Start Date: 1 September 2025 Salary: R30 000 per month Background Our client is the leading property marketplace for the food industry. They work with landlords across retail, leisure and food services, listing properties like takeaways, restaurants, dark kitchens, pub kitchens and central production units. They utilise kitchen space in places like sports stadiums, bingo halls, and other non-traditional locations. This is a unique opportunity to join a fast-growing company that is changing the way the food industry operates. Key Responsibilities: • Provide exceptional customer service to clients, responding to their queries and resolving any issues promptly. • Work closely with the Customer Experience Manager to develop and implement strategies to improve customer satisfaction. • Conduct regular customer satisfaction surveys to identify areas for improvement. • Collaborate with other departments to ensure seamless delivery of services to clients. • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded. • Identify and escalate any potential issues or concerns to the Customer Experience Manager. • Stay up-to-date with industry trends and developments, applying this knowledge to improve customer experience. Requirements: • Bachelor’s degree in a relevant field (e.g. business, marketing, hospitality). • 1-2 years of experience in a customer-facing role. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Strong problem-solving and analytical skills. • Proficiency in Microsoft Office (Word, Excel, PowerPoint). • Ability to adapt to changing priorities and deadlines. Benefits: • Competitive salary of R30 000 per month. • Opportunity to work with a fast-growing company that is changing the food industry. • Collaborative and dynamic work environment. • Professional development opportunities. • Flexible working hours (10am - 7pm UK time). • Remote work arrangement. • Access to a range of employee benefits, including health insurance, retirement plan, and employee assistance programme.