Customer Experience Analyst (m/f/d)

Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issuesCategorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation proceduresPrepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceableCollaborate closely with cross-functional teams, including engineering, product, customer experience, and international partnersAssist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the teamIdeally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly Bachelor’s or Master’s degreeExperience in data analysis or customer feedback analysisHands on experience with Microsoft Power BI Familiarity with reporting and analytics tools such as Excel, CRM, or ticketing systems such as JIRA or SalesforceExperience with survey and feedback platforms Structured, solution-oriented mindsetStrong communication skills in English Fast and transparent application processInterviews directly with the department you will be working withIndividual all-round support during your assignment with our customer Free access to the learning platform GoodHabitz with over 100 coursesFlexible working time account and 30 days of paid leave Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success – together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond. Register with us and reap the benefits of interesting job offers that match your skills and experience – all completely free of charge.

Responsibilities

Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issuesCategorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation proceduresPrepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceableCollaborate closely with cross-functional teams, including engineering, product, customer experience, and international partnersAssist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the teamIdeally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly

Benefits

Fast and transparent application processInterviews directly with the department you will be working withIndividual all-round support during your assignment with our customer Free access to the learning platform GoodHabitz with over 100 coursesFlexible working time account and 30 days of paid leave