Customer Experience Administrator - Support Hub

The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want purchase any of our products and services. The incumbent must be highly organised service driven Brights brand custodian who always passionate about making our customer experience positive and meaningful. To be successful in this role, you should be able to work effectively with the Customer Experience Team, Sales Team, Marketing Department, Product Development Team, IT Department, and other stakeholders to ensure seamless integration of all activities. The ideal candidate will have excellent communication skills, both written and verbal, and be able to understand and interpret customer needs and concerns. You must also be able to maintain confidentiality and handle sensitive information with discretion. This role requires a high level of professionalism, integrity, and empathy. If you are passionate about delivering exceptional customer experiences and want to join our dynamic team, please apply for this exciting opportunity.