Customer Excellence and Governance Senior Executive

The Customer Excellence and Governance Senior Executive will support the Customer Excellence and Governance function within the Business Banking unit, specifically assisting the Transaction Banking Division that serves regulated clients such as banks and non-bank financial institutions (NBFIs). This position will assist in regulated client onboarding, day-to-day client service, support of compliance documentation, quality assurance, and maintaining high standards of operational and customer excellence and governance. The role will also involve collaboration with other teams, such as Risk Management, Compliance, and Operations, to ensure alignment and effective implementation of customer excellence and governance initiatives. The ideal candidate will have a strong understanding of the financial services industry, particularly in the area of transaction banking, and will be able to demonstrate a track record of delivering high-quality results in a fast-paced environment. The role will require strong communication and interpersonal skills, as well as the ability to work effectively in a team environment. The Customer Excellence and Governance Senior Executive will be responsible for providing strategic guidance and support to the Transaction Banking Division, and will be expected to maintain a high level of professionalism and integrity in all interactions. The role will also involve the development and implementation of customer excellence and governance initiatives, as well as the monitoring and reporting of key performance indicators (KPIs) to measure the effectiveness of these initiatives. The ideal candidate will have a strong understanding of the financial services industry, particularly in the area of transaction banking, and will be able to demonstrate a track record of delivering high-quality results in a fast-paced environment. The role will require strong communication and interpersonal skills, as well as the ability to work effectively in a team environment. The Customer Excellence and Governance Senior Executive will be responsible for providing strategic guidance and support to the Transaction Banking Division, and will be expected to maintain a high level of professionalism and integrity in all interactions.