Customer Excellence Analyst

This position corresponds to a temporary vacancy with an initial duration of 12 months (1 year). This is an excellent opportunity to contribute to a strategic project, gain valuable experience, and generate a significant impact within the organization.

Your Role:

• Manage orders, follow-ups, returns, and claims.
• Resolve incidents related to orders, deliveries, invoicing, and customer requirements, ensuring a positive experience.
• Accompany customer inquiries and requests via email, phone, and other channels defined by the company.
• Coordinate information and activities with the Customer Service, Finance, Supply Chain, and Commercial teams.
• Ensure the quality and integrity of the reported information.

Who You Are:

• Completed Bachelor's degree in Administration, Industrial Engineering, Business, or a related field. (optional)
• 1 to 2 years of experience in Customer Service, Sales Operations, Business Support, or similar functions.
• Experience in customer follow-up, order management, incident resolution, and coordination with cross-functional teams.
• Intermediate to advanced Excel skills.
• Knowledge of SAP, Salesforce, or any ERP/CRM (desirable).
• Customer-oriented, organized, analytical, and detail-oriented individual.
• Location: Anzures