Customer Engineering Manager

Customer Engineering Manager (CEM) Role Summary The Customer Engineering Manager (CEM) is the single-point owner for technical delivery quality, execution, and customer acceptance across assigned implementations, integrations, and migrations. This role ensures that all contractual deliverables are delivered on time, at quality, and without rework, while maintaining rigorous delivery hygiene, documentation standards, and proactive risk management. The CEM operates at the intersection of engineering, business, and customer needs to drive technical excellence, innovation, and customer satisfaction. Key responsibilities include: • Developing and executing a comprehensive technical strategy for assigned projects, ensuring alignment with customer requirements and business objectives. • Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure seamless integration of technical solutions into the overall business strategy. • Providing technical guidance and oversight to project managers, engineers, and other stakeholders to ensure successful delivery of projects. • Identifying and mitigating risks, and developing contingency plans as needed. • Maintaining accurate records of project progress, issues, and resolutions. • Collaborating with internal stakeholders to develop and maintain technical standards, best practices, and processes. • Staying up-to-date with industry trends, emerging technologies, and market developments to drive innovation and stay ahead of the competition. The ideal candidate will have: • A bachelor's degree in Computer Science, Engineering, or a related field; • At least 5 years of experience in a technical leadership role, preferably in a customer-facing environment; • Strong understanding of software development life cycles, agile methodologies, and version control systems; • Excellent communication, collaboration, and problem-solving skills; • Ability to work effectively in a fast-paced, dynamic environment with multiple priorities and deadlines. Benefits: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and innovative work environment; • Flexible working hours and remote work options.