Customer Engagement Representative

A Few Notes:

• This is a contract position with Qantas via Hatch, paid an hourly rate

• Contract extensions and conversions to permanent positions are possible, but not guaranteed

• We are looking to fill 2 vacancies for this role

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Challenge yourself to join our dynamic Qantas Sales team, a high-growth division

Take an opportunity to grow and diversify your career

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. We won’t settle for anything less than the best outcome. We’re a high-performing team, and we each have the opportunity to add value and make an impact on the business.

As an Customer Engagement Representative, you will be responsible for identifying, maintaining and growing strategic customer revenue. You will champion the Qantas product offering and drive engagement with Qantas business accounts, executing sales strategies via the telesales channel. You will work closely with internal Qantas stakeholders and analyse customer data trends to identify opportunities for revenue growth.

You’ll have:

• Experience within airline or travel industry desirable

• Customer relationship management in complex sales in a telesales environment

• Ability to read and interpret booking information in Amadues desirable

• Highly developed communication, organisational and influencing skills at senior levels, both internally and externally

• CRM reporting systems and database management, including Salesforce use desirable

• Demonstrable experience in customer account management

• Ability to read and interpret customer data, via Power BI or Excel

• Build and maintain strong, long-lasting client relationships

• Excellent listening, negotiating and presenting skills

• Strong verbal and written communicating skills

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

Be a part of something special and play your part in the Qantas story – get in touch today.

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or need for sponsorship.

• Identifying and growing customer revenue
• Championing Qantas products
• Analyzing customer data trends

• Customer relationship management
• ️ Communication skills
• Data analysis
• ✈️ Airline or travel industry experience
• CRM systems knowledge
• Negotiation skills