Customer Enablement & Support Manager (CSM/CS Ops Hybrid)

About the Role: We’re looking for an early-career Customer Success professional to help us scale how we support and enable our users. This role sits at the intersection of: Customer training & onboarding Customer support (Intercom) Customer Success systems & automation You’ll play a key role in ensuring every Mooven user—across all customers—can successfully adopt and use our platform, while helping us build & maintain the systems that allow us to scale. Key Responsibilities 1. Own Customer Training & Onboarding: Develop and execute strategies for effective customer onboarding, including creating training materials, conducting training sessions, and ensuring new users are comfortable using our platform. 2. Support Customers: Provide top-notch support to customers through Intercom, responding to inquiries, resolving issues, and escalating complex problems as needed. 3. Optimize Customer Success Systems & Automation: Analyze and optimize our customer success systems and automation tools to ensure seamless user experiences, efficient workflows, and accurate data tracking. 4. Collaborate with Cross-Functional Teams: Work closely with cross-functional teams (Product, Engineering, Marketing) to develop and refine processes, identify areas for improvement, and drive innovation. 5. Measure & Report Performance: Track key performance indicators (KPIs), analyze trends, and provide actionable insights to inform data-driven decisions. Requirements: • 1-3 years of experience in Customer Success or a related field • Strong understanding of customer onboarding, training, and support best practices • Excellent communication, interpersonal, and problem-solving skills • Ability to work independently and as part of a team • Familiarity with Intercom and other customer success tools • Bachelor’s degree in Business Administration, Marketing, or a related field Benefits: • Competitive salary and benefits package • Opportunities for professional growth and development • Collaborative and dynamic work environment • Flexible working hours and remote work options • Access to cutting-edge technology and innovative products