Customer Delight Executive

Company DescriptionHouseOfMakeup.com is a Mumbai-based makeup brand that believes in making premium-quality, 100% clean, and vegan makeup accessible to all. Our products are free from animal cruelty and follow the heavily regulated EU Cosmetic Directive that bans over 1300 toxic ingredients. Our commitment to being harm-free, high-performance, and affordable continues to drive us forward, and we're excited to relaunch in 2023 with an expanded portfolio of products.
Role DescriptionThis is a full-time, on-site role for a Customer Delight Executive located in Mumbai. The role requires working with customers daily to resolve issues, answer queries, and ensure satisfaction. Daily tasks include answering customer inquiries via phone and email, tracking customer feedback and complaints, and ensuring all customer issues are resolved quickly and satisfactorily.
Qualifications

• Customer Satisfaction and Customer Support skills
• Analytical Skills to evaluate customer feedback and data
• Excellent Communication skills, including written and verbal communication
• Customer Service experience, with a proven track record of excellent customer service
• Ability to multitask, prioritize, and manage time effectively
• Experience in the beauty or cosmetics industry is a plus
• A degree in business, marketing, or a related field is preferred
• Experience working with customer support for an e-commerce company.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels
• Knowledge of MS Office.
• Fluent in English and Hindi, both written and verbal.

Location & Other Details

• Mumbai- Ghatkopar
• Office Time - 9:00 am to 6:00 pm
• Working Days - Monday to Friday.

Desired ProfileExperience : 0 - 2 YearsIndustry Type : Internet / E-commerceEmployment Type : Full Time, Permanent Job